Privacy Policy

Last Updated: January 20, 2025

Your privacy is important to us. This policy explains how we handle your information.

1. Introduction

This Privacy Policy explains how CargoBuddy ("we", "us", or "our") collects, uses, and protects your personal information when you use our delivery matching platform (the "Platform").

By using CargoBuddy, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect information to provide and improve our delivery matching services:

2.1 Personal Information

  • Account information (name, email address, phone number)
  • Profile information and preferences
  • Location data for delivery matching
  • Payment information for transactions

2.2 Delivery Information

  • Pickup and delivery addresses
  • Item descriptions and requirements
  • Delivery instructions and preferences
  • Communication records between customers and drivers

2.3 Usage Information

  • Platform usage patterns and interactions
  • Device information and location data
  • Log files and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining the CargoBuddy Platform
  • Matching customers with available drivers
  • Facilitating communication between customers and drivers
  • Processing payments and managing accounts
  • Improving our platform features and services
  • Ensuring the security and safety of our users
  • Complying with legal obligations
  • Sending service updates and notifications

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share information only in the following circumstances:

4.1 Service Providers

We may share information with trusted service providers who assist us in operating our platform, such as:

  • Payment processing services
  • Cloud hosting and infrastructure
  • Authentication services (Clerk)
  • Customer support platforms

4.2 Between Users

For delivery purposes:

  • Contact information shared between matched customers and drivers
  • Delivery details shared as necessary for service completion
  • Location information shared for pickup and delivery coordination

4.3 Legal Requirements

We may disclose information when required by law or to protect our users and platform.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and update your personal information
  • Delete your account and associated data
  • Opt out of promotional communications
  • Request information about how your data is used
  • Export your data in a portable format
  • Object to certain uses of your information

To exercise these rights, please contact us.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

CargoBuddy is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Keep you logged in to your account
  • Remember your preferences
  • Understand how you use our Platform
  • Improve our services

You can control cookies through your browser settings, but disabling them may affect Platform functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us or email us at support@cargobuddy.com.au.

This Privacy Policy is part of our Terms of Service. By using CargoBuddy, you acknowledge that you have read and understood this Privacy Policy.