Privacy Policy

Last Updated: April 2, 2025

Your privacy is important to us. This policy explains how we handle your information in compliance with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).

1. Introduction

This Privacy Policy explains how CargoBuddy ("we", "us", or "our") collects, uses, and protects your personal information when you use our delivery matching platform (the "Platform").

By using CargoBuddy, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect information to provide and improve our delivery matching services:

2.1 Personal Information

Account information (name, email address, phone number)
Profile information and preferences
Location data for delivery matching
Payment information for transactions

2.2 Delivery Information

Pickup and delivery addresses
Item descriptions and requirements
Delivery instructions and preferences
Communication records between customers and drivers

2.3 Usage Information

Platform usage patterns and interactions
Device information and location data
Log files and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

Providing and maintaining the CargoBuddy Platform
Matching customers with available drivers
Facilitating communication between customers and drivers
Processing payments and managing accounts
Improving our platform features and services
Ensuring the security and safety of our users
Complying with legal obligations
Sending service updates and notifications

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share information only in the following circumstances:

4.1 Service Providers

We may share information with trusted service providers who assist us in operating our platform, such as:

Payment processing services (Stripe)
Cloud hosting and infrastructure (Convex, Vercel)
Authentication services (Convex Auth)
Advertising and analytics platforms (Google Ads, Meta/Facebook) — see Section 10
Email services (Resend)
Customer support platforms

4.2 Between Users

For delivery purposes:

Contact information shared between matched customers and drivers
Delivery details shared as necessary for service completion
Location information shared for pickup and delivery coordination

4.3 Legal Requirements

We may disclose information when required by law or to protect our users and platform.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access and update your personal information
Delete your account and associated data
Opt out of promotional communications
Request information about how your data is used
Export your data in a portable format
Object to certain uses of your information

To exercise these rights, please contact us.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

CargoBuddy is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Platform. These fall into two categories:

10.1 Essential Cookies

These cookies are necessary for the Platform to function and cannot be disabled. They include:

Authentication and session cookies to keep you logged in
Security cookies to protect your account
Preference cookies (e.g., theme selection)

10.2 Advertising and Analytics Cookies

With your consent, we use third-party tracking technologies for advertising and analytics purposes:

Google Ads (gtag.js) — We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This may collect data about your interactions with our ads and website, including pages visited and actions taken (e.g., sign-ups). Data is sent to Google and is subject to Google's Privacy Policy.
Meta Pixel (Facebook) — We use the Meta Pixel to measure ad performance, build targeted audiences, and track conversions from Facebook and Instagram ads. This may collect data about your browsing behaviour on our Platform. Data is sent to Meta and is subject to Meta's Privacy Policy.

10.3 Your Cookie Choices

When you first visit our Platform, a cookie consent banner will appear giving you the choice to:

Accept all cookies — enables advertising and analytics tracking
Reject non-essential cookies — only essential cookies are used; no data is sent to Google or Meta

Your preference is saved and remembered for future visits. You can change your preference at any time by clearing your browser's local storage for this site, which will cause the consent banner to reappear.

10.4 Google Consent Mode

We implement Google Consent Mode v2, which ensures that Google's tracking services respect your consent choice. When you reject non-essential cookies, all Google advertising and analytics storage is denied, and no tracking cookies are set by Google on your device.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after changes constitutes acceptance.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us or email us at support@cargobuddy.com.au.

This Privacy Policy is part of our Terms of Service. By using CargoBuddy, you acknowledge that you have read and understood this Privacy Policy.